Refund Policy
Thank you for shopping at YYC SMOKE. We strive to ensure that you are satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges for products purchased from our website http://yycsmoke.com/.
1. Returns and Exchanges
Eligibility for Returns
- Product Condition: Products must be returned in their original, unused condition, with all packaging, labels, and tags intact.
- Timeframe: Returns must be initiated within 30 days of the delivery date.
Non-Returnable Items
- Hygiene Products: Due to health and safety reasons, we cannot accept returns for used or opened items such as bongs and smoking accessories.
- Custom Orders: Items made to custom specifications or personalized orders are non-returnable.
Return Process
- Request a Return: Contact our customer service team at wholesale@yycsmoke.com to initiate a return request. Please provide your order number and a brief reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return the product.
- Ship the Return: Return the item to the address provided in the return instructions. You are responsible for the shipping costs of the returned item, except in cases where the return is due to a defective or incorrect product.
2. Refunds
Refund Process
- Inspection: Once we receive and inspect the returned product, we will process your refund. The inspection will confirm that the product is in its original condition.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account.
Partial Refunds
- Restocking Fees: A restocking fee of 15% may apply to returns that are not due to an error on our part.
- Shipping Costs: Original shipping costs and return shipping fees are non-refundable, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
3. Exchanges
- Eligibility: Exchanges are only available for defective or incorrect items. If you wish to exchange a product, please follow the same procedure as for returns and contact our customer service team.
- Replacement: Once we receive the returned item, we will ship the replacement product to you at no additional cost.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or replacement at no additional cost to you. Provide detailed information and photos of the issue to expedite the resolution process.
5. Cancellations
- Order Cancellation: Orders can be canceled within 1 hour of placement. After this period, orders are processed and cannot be canceled.
- Request Cancellation: To request a cancellation, please contact us as soon as possible
6. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please contact us at: wholesale@yycsmoke.com